Privacy Policy

At Veloura Stays, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a booking, or stay with us. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, postal address, and payment details when you book a room or contact us.
Booking Details: Check-in and check-out dates, room preferences, special requests, and travel information.
Website Usage Data: IP address, browser type, pages visited, and cookies to improve website performance and user experience.
Communication Data: Messages or inquiries you send via contact forms, email, or phone calls.

2. How We Use Your Information

We use your information to:

Process and manage reservations and payments
Communicate booking confirmations, updates, and special offers
Personalize your experience and fulfill special requests
Improve our website, services, and customer support
Comply with legal obligations and prevent fraud

3. How We Protect Your Information

We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encrypted payment processing, secure data storage, and regular system monitoring.

However, please note that no online data transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

Service Providers: Trusted partners (like payment processors or booking platforms) who help us operate our services.
Legal Authorities: If required by law, to comply with legal obligations or respond to lawful requests.

All third parties are required to keep your data secure and use it only for the purposes specified by Veloura Stays.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to accept or decline cookies in your browser settings, but some parts of the site may not function properly if you disable them.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent to data processing
Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

📧 Email: privacy@velourastays.com
📍 Address: 45 Serenity Avenue, Melbourne, VIC 3000, Australia
📞 Phone: +61-3-9876-5432