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Toyture™

Return & Exchange Policy — Toyture™

Because Your Happiness Matters

We want every Toyture™ experience to be filled with smiles — from the moment your box arrives to every day of play that follows.
If something doesn’t feel right, our return and exchange process is simple, quick, and worry-free.

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Eligibility for Return or Exchange

To be eligible for a return or exchange:

  • Requests must be made within 7 days of delivery.

  • Items must be unused, unwashed, and in their original packaging.

  • The product should have all original tags, manuals, and accessories intact.

  • A valid proof of purchase or order ID is required.

 

How to Initiate a Return

  1. Email us at returns@toyture.com or contact our support team.

  2. Mention your Order ID, item name, and reason for return.

  3. Our support team will respond within 24 hours with pickup or shipping instructions.

  4. Once your item reaches our facility, we’ll process your refund or replacement.

 

Refund Policy

  • Refunds are issued to your original payment method (credit/debit card, UPI, PayPal, etc.).

  • Please allow 5–7 working days for the refund to reflect after product inspection.

  • Shipping fees (if any) are non-refundable unless the return is due to a defective or incorrect item.

 

Exchange Policy

  • Exchanges are available for the same product type or equivalent value item, subject to stock availability.

  • If the requested product is unavailable, we will process a refund instead.

  • For size or color variations, please specify your preference when contacting us.

 

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Personalized or custom-made toys

  • Clearance or discounted items

  • Digital products or gift cards

  • Items damaged due to misuse or normal wear and tear

 

Defective or Wrong Item Delivered

If your toy arrives damaged, defective, or not what you ordered:

  • Please email us photos or videos within 48 hours of delivery at support@toyture.com.

  • We’ll arrange a free replacement or full refund, whichever you prefer.

 

Sustainability Note

We’re committed to reducing waste. Wherever possible, please reuse or recycle the packaging materials used for returns.

 

Need Help?

If you have questions about your return, email us at returns@toyture.com or call us at +91-98765-43210 / +1-555-123-9876.
Our team is always happy to help you find the perfect solution.

 

Toyture Promise

Every toy is made with care — and so is every return.
Your trust and satisfaction are the heart of Toyture™.

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